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Support Services Team Leader

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OLG Recruitment are currently looking for a Support Service Team Leader for our client based in Liverpool - Yew Tree Centre. This is a permanent role working 37.5 hours per week, Monday to Friday on various shifts, Monday 6am-2pm, Tuesday 11:30am - 7:30pm, Wednesday 6am-2pm, Thursday 11:30am-7:30pm and Friday 11:30am-7:30pm. Flexibility is required. 

A full clean driving licence is essential, a van and fuel will be provided.

We currently have a fantastic opportunity as a Support Services Team Leader for one of our clients.

The candidate must be able to:

  • Be able to work independently and working within a team
  • Efficient
  • Able to carry out their job to a high standard
  • Friendly and approachable
  • Hardworking
  • Reliable
  • Supervisory experience desirable but not essential as full training will be provided.


  • Complete any reports or paperwork associated with the role, including but not limited to, timesheets verification, absence records, annual leave information, stock order forms & Health & Safety audits
  • Undertake the rostering of staff and ensure all absences are appropriately covered
  • Responsible for the recruitment of staff, undertake their appraisal and monitor personal development. Undertake one to ones and appraisals
  • Recruit, induct and where appropriate train new employees or less experienced staff in accordance with training requirements
  • Manage a delegated budget
  • Undertake all planned and reactive ad hoc surveys/audits as necessary to manage the business performance
  • Liaise with your customers, tenants, contractors, and service users to understand day to day service pressures and coordinate any required response, providing professional advice and information where appropriate
  • Creating and managing purchase orders and timesheets

To be considered for this role you will have:

  • Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
  • Working knowledge of Health and Safety requirements
  • Experience of managing or supervising a team
  • Strong customer service skills
  • Strong administrative skills
  • Educated to NVQ2 level equivalent knowledge or experience