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Permanent

IT Service Delivery Lead

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OLG Recruitment are currently looking for an IT Delivery Lead for our client located in Stallingborough. This is a Technical Leadership role providing management oversite to the services delivered. The role takes responsibility of day to day operational delivery, reporting to the Regional IT Service Delivery Manager. This is a full-time permanent role.

In this role you will be responsible for overseeing the delivery of IT services to all  the company employees within a region, or subset thereof. Ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and cost-effective manner. The role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of Service Delivery Analysts and Engineers.

Primary Responsibilities:

  • Develop and maintain strong relationships with internal and external customers, ensuring that their IT service needs are met in a timely and efficient manner
  • Provides feedback to the Global IT Organization on requested enhancements
  • Identifies trends in IT support issues and works to reduce repeat incidents
  • Supports the Vulnerability Management program and ensures secure delivery of IT services
  • Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded
  • Manage and motivate, providing coaching, training, and performance feedback as needed
  • Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized and that any issues or problems are resolved in a timely manner
  • Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed
  • Provide input to IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented

 

You will ideally have the following skills, knowledge and experience:

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000
  • Experience managing a team of technical professionals
  • Excellent communication, interpersonal, and customer service skills
  • Strong analytical and problem-solving skills
  • Proven ability to manage multiple priorities and projects simultaneously
  • Experience with project management methodologies and tools
  • Knowledge of IT infrastructure, systems, and applications