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Overall Purpose of the Role

To enhance the customer experience by effectively carrying out a range of cleaning duties in accordance with the client service level agreement and company standards and procedures.

Key Accountabilities:

  • Ensuring you are aware of and complying with all client and company health & safety procedures and standards at all times e.g. COSHH, uniforms and PPE, Manual handling, Fire procedures.
  • Ensuring that any health and safety hazards, issues, near misses and accidents are reported to your Manager at the earliest opportunity.   
  • Carrying out daily, weekly and periodic cleaning duties required under the contract service level agreement and following the cleaning schedule as directed by your line manager.
  • Maintaining a clean, safe and hygienic working environment at all times and report any defects to the Helpdesk.
  • Achieving the relevant cleaning quality and productivity targets.
  • Cleaning duties are physical activities which will include pushing cleaning trolleys, manual handling and using cleaning equipment in line with health and safety training.
  • Participating actively in any team huddles, ROAR sessions, meetings and training as required by sharing your knowledge and experience with other team members.
  • Following the company cleaning procedures whilst seeking opportunities to do things better, raising suggestions with your line manager to ensure we continuously improve our operation and seek to improve our One Best Way service procedures.
  • Ensuring all equipment provided is used, maintained and stored correctly in line with the operating instructions and company procedures and reporting any defects to your Line Manager.
  • Learning and demonstrating the ESS Way behaviours at all times to colleagues, customers and clients.
  • Complying with any reasonable requests made by your Line Manager including working in areas other than those to which you are accustomed.


  • High standards of personal hygiene
  • Committed to high levels of customer care
  • Able to speak and understand English
  • Able to work flexibly in line with business requirements
  • Able to undertake a range of customer service, cash handling  and food preparation duties.


  • Health & Safety – Follows the right procedures & challenges unsafe behaviour
  • Can Do – Is flexible and takes initiative
  • Integrity – Respects colleagues & customers
  • Passion – Is positive and proud of doing a great job
  • Responsibility – Takes ownership and doesn’t leave things to others or say ‘it’s not my job’
  • Teamwork – Shares knowledge & experience with other team members



  • Desire to develop knowledge and skills to progress further

This role currently is a ZERO hour contract, with a view to becoming a permanent role, this would ideally suit someone looking for part time hours, hours between school runs etc.